Refund policy
Refund Policy for Phaondy.com
At Phaondy.com, we take pride in the quality and craftsmanship of our products. Our refund policy is designed to ensure that you are completely satisfied with your purchase. Please review the following terms regarding returns and refunds.
Returns
-
Damaged Items: If you receive an item that is damaged, please contact us immediately at hello@phaondy.com. We accept returns of damaged items within 30 days of purchase. You will need to provide photographic evidence of the damage to initiate the return process.
-
Unworn Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.
Non-returnable Items
-
Change of Mind: We do not accept returns based on change of mind. Please choose carefully before making your purchase.
-
Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
-
Worn or Used Products: We cannot accept returns on items that have been worn or used.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
-
Approved: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
-
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@phaondy.com.
Shipping
To return your product, you should mail your product to the address provided by our customer service team after you have initiated your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
For any questions regarding our Refund Policy, please contact us at hello@phaondy.com.